Still "Unable to detect Base Monitor"

Monitor, diagnose and receive alerts to problems across your SQL Servers.

Still "Unable to detect Base Monitor"

Postby PDinCA » Fri Jan 24, 2014 8:12 pm

Even following the "resolution" in an earlier 4.0 Base Monitor problem-post, using the App Pool login, I still get the error, "The credentials supplied to the package were not recognized".

The "Test" button shows two green icons - authentication and access to path both OK.

I copied the website path from the installer, as directed, browsed, was instructed to download the base monitor, did so and ran installer.

I copied the Base Monitor computer fully-qualified address and port (7399).

I've DELETED the website and re-Added it. IIS Log files contain precious little, but there is a warning in the RG Website.log:
Code: Select all
WARN  RedGate.Response.UI.Website.Infrastructure.DeploymentConfiguration - Failed to load Base monitor configuration from file C:\\ProgramData\\Red Gate\\SQL Monitor 4\\BaseLocation.config: Port number not set

The config file does have a port number:
Code: Select all
<?xml version="1.0" encoding="utf-8"?><baseMonitorLocation networkName="" portNum="7399" />

IIS6, WS2008SP2 64-bit.

Had to use split-install method because the installer is deemed corrupt (had the perpetual issue with v3.4).

The Base Monitor is functioning fine and emitting email alerts when necessary, so I'm not completely down, but lacking the UI for details and cleanup presents a semi-down situation.

Technical Assistance Requested.

Office hours are 9:30 a.m. to 18:30 M-F PACIFIC TIME.
Posts: 582
Joined: Mon Jul 25, 2005 10:42 pm
Location: Irvine, CA, USA

Postby Brian Donahue » Mon Jan 27, 2014 2:10 pm


I'll contact you directly via email, as this is more than likely a problem specific to your environment.
Brian Donahue
Posts: 6590
Joined: Mon Aug 23, 2004 9:48 am

Return to SQL Monitor Previous Versions

Who is online

Users browsing this forum: No registered users and 0 guests