Can you please turn on logging for the service by doing the following :
Open regedit and navigate to the following registry key :
Modify the ImagePath value by appending -sqbdebug to the end of the string.
Now please try restarting the SQL Backup Agent.
A log file should be created in the Server Components Installation directory (%:\\Program Files\\Red Gate\\SQL Backup\\<instance name> by default).
Could you please send me any log files contained there (firstname.lastname@example.org
, subject: F0024635)?
If no log is created, please ensure the SQL Backup Agent Service has permissions to write to the folder where it is located.