I received the files you sent. It looks like you are using an older version of SQL Backup (126.96.36.199). The issue you are encountering could have been fixed in a new version of SQL Backup. Could you please try using version 188.8.131.52, which you can download using this URL:
ftp://support.red-gate.com/patches/sql_ ... 5_2_23.zip
The zip file contains two files:
To apply the patch, please follow the steps below:
1. Close all GUI connections to the SQL Server.
2. Ensure that no SQL Backup jobs are in progress.
3. Stop the SQL Backup Agent Service, or disable the cluster resource if on a cluster.
4. On the SQL Server where the SQL Backup server components are installed, navigate to the installation directory. Defaults are:
32-bit Machines - C:\\Program Files\\Red Gate\\SQL Backup 6\\(local) or <SQL Instance Name>
64-bit Machines - C:\\Program Files (x86)\\Red Gate\\SQL Backup 6\\(local) or <SQL Instance Name>
5. In the folder you will find an existing SQBCoreService.exe and SQL BackupC.exe. Rename the existing files, for example to OLDSQBCoreService.exe and OLDSQLBackupC.exe.
6. Now copy in the files extracted from the downloaded zip.
7. Restart the SQL Backup agent service/cluster resource, and ensure that it starts successfully.
8. Perform a test backup to ensure that all is OK.