If you do not recieve an answer from Red Gate within 24 hours, chances are very good that we never got your email. If you suspect this, we're not shy about giving you our telephone number -- in fact I believe it is on every page of our website at www.red-gate.com
. Go ahead and give us a ring if you want!
There are some distinct differences in the way Log Rescue works when compared to other vendors. First off, log analysis incurs a performance penalty and you can either pay this at the server end or the client end. I believe we have chosen wisely by designing the software so that it pulls all of the relevant log data off of the server and stored it on temporary files on the client which is running Log Rescue. This is done for performance reasons as well, to prevent contention between Log Rescue and the SQL Server over the log file.
Second, for a better user experience, lots of data, particularly BLOBS, are cached at the client. In order to produce the most accurate results, we ask for your log files, which will also have information parsed from them and stored in memory and disk.
I'm sorry that you weren't happy with the software, but I believe that the software design prevents many more problems than it causes. You will need to ensure that you have ample computer power for analyzing your logs.
So it is entirely concievable that 2GB of free space may not be enough to compare a 1.4 GB log file.