We are evaluating SQL Monitor 18.104.22.1684.
We set it up on our test web server. We are able to connect to the test DB on the same subnet without issue.
We are not able to connect to any of the production servers. We have tried both an sql server account (sa) and a windows account (administrator on the prod db machine). Both should not have permissions issues.
There is no firewall between the SQLMonitor web server and the production db hosts. We are able to connect via SSMS from the web server to to the production db hosts.
How can we diagnose this further? We took a look at the logs but there does not seem to be any error details.