Thank you for your reply.
To investigate this problem in more detail, can we please obtain all the HyperBac log files located in the HyperBac Logs folder? Please send the requested log files to firstname.lastname@example.org
and include your contact details so we can create a support call for you.
In the period that since you were first requested to upgrade to HyperBac V5.0.38, Version 5.1 has now been released. If you wish to upgrade to this newer version of HyperBac to see if the problem is resolved in this version, please use the following LINK
. Select the correct installer for your system 32-bit or 64-bit.