Report problem .

Forum for users of Aardvark bug tracking system

Re: Report problem .

Postby Brian Donahue » Mon Jul 19, 2004 5:55 pm

Hi Kim,

What should happen next is that a web page and a PNG graphic file should
appear in the GUID folder. Is there nothing there?


Brian Donahue
Red Gate Technical Support

"Kim Andersen" <> wrote in message
> Report problem .
> I have just installed the "new" version of Aardvark Bug Tracking (v. 2.0)
> After a hard and long battle, I have it up and running on a Windows 2003
> server, and all works fine . well not all, I can't generate any reports L
> When I press the "go" button under reports, nothing happens, it just idle
> and then nothing else work in the Aardvark application. I have to close
> browser, and open a new one, to be able to access Aardvark again.
> Well it's not entirely true that nothing is happening, I can see that it
> creates a new folder in the "reports" folder. The new folder is named with
> GUID, but after that nothing is happening.
> It gives no error, and there is nothing to be found in the Event Viewer.
> Any help would be very appreciated J
> /Kim Andersen
> SaxoBank A/S
Brian Donahue
Posts: 6590
Joined: Mon Aug 23, 2004 9:48 am

Postby Brian Donahue » Fri May 20, 2005 2:10 pm

If this error occurrs again, it's most likely down to the Graphics Server. (GSW32.dll | .exe) This is a third-party component that renders the graphics for the reports. You can try killing any instances of GSW32 through the Task Manager because it should spawn a new process the next time a report is generated.

GSW32 is a Terminate-Stay-Resident program, so if you do see it lingering in the processes tab of task manager, this doesn't necessarily mean that the process is 'hung'.
Brian Donahue
Posts: 6590
Joined: Mon Aug 23, 2004 9:48 am

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