Installer Fail on Windows 7 x64 (Ultimate, RTM)

Documents SQL Server 2005 and 2008 databases.

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Installer Fail on Windows 7 x64 (Ultimate, RTM)

Postby Bernard Sheppard » Fri Sep 04, 2009 7:23 am

The installer fails with a cannot access "C:\\Program Files\\Red Gate\\SQL Doc 2" error. The installer does install into C:\\Program Files (x86)\\Red Gate\\SQL Doc 2.

At the point of failure, an emtpy "Red Gate" directory has been created in "C:\\Program Files".

Creating an empty "SQL Doc 2" directory under "C:\\Program Files\\Red Gate\\" allows the installer to succeed.

Running the SQLToolbelt.exe installer 1.5.0.5
Bernard Sheppard
 
Posts: 39
Joined: Wed Oct 12, 2005 2:24 am
Location: Melbourne, Victoria, Australia

Postby Matthew Flatt » Mon Sep 07, 2009 4:20 pm

Hi Bernard,

Can I double check that this was a fresh install and not an upgrade? I am guessing it was a fresh install as it's Windows 7. I have performed a few test installs on Windows 7 and although it does specify Program Files as the installation folder it does actually install into Program Files (x86) successfully. What user was the Toolbelt installer being run as? A user in the Administrator group or the actual Administrator?

Thanks,
Matthew Flatt
Test Engineer, HyperBac
Matthew Flatt
 
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Postby Bernard Sheppard » Fri Sep 11, 2009 5:16 am

I tried upgrading (The PC was upgraded from Vista to Win7).

I then uninstalled all of the Red Gate programs, and kicked off a new install.

Toolbelt was run as a user in the Administrator group, by right clicking, and choosing run as Administrator.
Bernard Sheppard
 
Posts: 39
Joined: Wed Oct 12, 2005 2:24 am
Location: Melbourne, Victoria, Australia


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