Thank you for your post. We have sent a new Red Gate licence and serial key to you via email.
Please note before upgrading that SQL HyperBac version 5.0 is a major driver upgrade, so HyperBac for SQL Server customers using version 4.xx and earlier will need to perform a reboot to complete the upgrade. Please read the release notes for SQL HyperBac 5.0 in our Support forum [http://www.red-gate.com/supportcenter/Content.aspx?c=SQL_HyperBac\\articles\\version_5xx_SQLHyperBac.htm&p=SQL%20HyperBac] for further information and to find out more about file compatibility between different versions of SQL HyperBac.
For any questions about changing your HyperBac licences, please contact the Red Gate sales team (dba.info[@]red-gate.com). We would be very happy to help.
Product Marketing Manager
Red Gate Software