Cannot Activate... nor deactivate

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Cannot Activate... nor deactivate

Postby jean-rator » Mon Jan 06, 2014 11:37 am

HI everybody,


My computer (where SQLDataGen was installed) has been upgraded to W8... but I didn't deactivate my licence before that migration...

.. and the old OS is no more operational :(

Any ideas for dealing with that ?
Thanks in advance for replying.

Regards.

JL.
using SQL data Generator 2.0
----
dedicated CRM Software build with dotNet WPF / SQLServer 2008R2
jean-rator
 
Posts: 13
Joined: Thu Feb 02, 2012 11:06 am

Postby David Atkinson » Mon Jan 06, 2014 2:08 pm

Your best bet is to request an extra activation via this form:

https://www.red-gate.com/dynamic/accoun ... ctivations

Kind regards,

David Atkinson
Red Gate
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Joined: Mon Dec 05, 2005 4:54 pm
Location: Twitter: @dtabase

Re:

Postby jean-rator » Mon Jan 06, 2014 2:21 pm

I logged to the suggested link (after an account creation), and received the following message :
"None of your products currently require extra activations."

and no way to add/deactivate product...

regards.
JL.

David Atkinson wrote:Your best bet is to request an extra activation via this form:

https://www.red-gate.com/dynamic/accoun ... ctivations

Kind regards,

David Atkinson
Red Gate
using SQL data Generator 2.0
----
dedicated CRM Software build with dotNet WPF / SQLServer 2008R2
jean-rator
 
Posts: 13
Joined: Thu Feb 02, 2012 11:06 am

Postby David Atkinson » Mon Jan 06, 2014 2:23 pm

That's strange. Have you tried to reactivate the tool? If so, what is the error message?
David Atkinson
 
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Postby jean-rator » Mon Jan 06, 2014 4:05 pm

when I go to https://www.red-gate.com/dynamic/account/serials/requestactivations I get the following :


None of your products currently require extra activations.
If you wish to deactivate an existing license, you should use our deactivation tool. If you require any further help, please contact our support team.


remark : there is no invoice associated to this account ;
using SQL data Generator 2.0
----
dedicated CRM Software build with dotNet WPF / SQLServer 2008R2
jean-rator
 
Posts: 13
Joined: Thu Feb 02, 2012 11:06 am

Postby David Atkinson » Mon Jan 06, 2014 4:06 pm

Yes, this is saying that you can still activate your license in the tool. Have you tried this?
David Atkinson
 
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Joined: Mon Dec 05, 2005 4:54 pm
Location: Twitter: @dtabase

Postby jean-rator » Mon Jan 06, 2014 4:23 pm

If we are talking about the tool integrated with the App (via Help/Enter Serial Number menu) :
    I enter my licence number
    Click Activate
    Get the message : "The number of activations for this serial number has been exceeded "


By the way, I cannot use deactivationTool because my previous OS/install has been discarded.
using SQL data Generator 2.0
----
dedicated CRM Software build with dotNet WPF / SQLServer 2008R2
jean-rator
 
Posts: 13
Joined: Thu Feb 02, 2012 11:06 am

Postby David Atkinson » Mon Jan 06, 2014 5:58 pm

This looks like a bug. I've escalated your case to support who should contact you shortly.
David Atkinson
 
Posts: 1124
Joined: Mon Dec 05, 2005 4:54 pm
Location: Twitter: @dtabase

Postby Sarah » Mon Jan 06, 2014 6:06 pm

Hi JL,
Could you please email support@red-gate.com with your serial number and reference this post? We can then look into your issue.
Thanks,
Sarah
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Joined: Tue Jul 03, 2012 5:23 pm
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