3.5.0.497 Installer verification reports an error

SQL Server performance monitoring and alerting

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3.5.0.497 Installer verification reports an error

Postby Luke L » Fri Jul 26, 2013 3:48 pm

I attempted to upgrade a test deployment of SQL Monitor from 3.2.1.231 to 3.5, prior to doing the same with my production environment. When I ran the installer I received the following error message.

Verfication of SQL Monitor Web Failed. Do you wish to continue?
Error is: 0x800b010a.

This seems the same error received by users installing 3.4 in this forum post. http://www.red-gate.com/MessageBoard/viewtopic.php?t=17479

No solution other than to contact support was supplied.

Can anyone offer any suggestions to get this error resolved?
Thanks,
-Luke.
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Postby Admin » Mon Jul 29, 2013 8:38 am

Hi Luke,

We were never able to isolate the root cause. What one customer suggested (although the same error appeared in a different product) was to copy the extracted files to a "trusted" folder (ie on the desktop) and run it from there.

If you run the installer and click the icon in the titlebar, you can select "show temporary files". Copy the entire folder to the desktop and double-click the .msi file inside. Hopefully that works.
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Postby Luke L » Tue Jul 30, 2013 9:12 pm

Unfortunately, I was unable to complete this task. When I click on the icon in the title bar of the installer I only get the option to move, close or About SQL Monitor Web. I tried to run multiple versions of the installer from the network, from the local system, run as administrator etc.

I have opened a support ticket with RedGate support. I will post back here if/when we reach a resolution.

Thanks,
-Luke.
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Postby Brian Donahue » Tue Aug 06, 2013 10:47 am

OK, I will close the ticket that this forum topic automatically raised and let you deal with that other ticket. I think it's been escalated already as several users have been affected and it's been identified as a problem rather than an isolated incident.
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Re:

Postby PDinCA » Tue Aug 20, 2013 5:34 pm

Brian Donahue wrote:OK, I will close the ticket that this forum topic automatically raised and let you deal with that other ticket. I think it's been escalated already as several users have been affected and it's been identified as a problem rather than an isolated incident.


Hi Brian,

I had the issue with 3.4 and still have it with 3.5. Could you add me to any kind of "interested party" list so that when this is solved I get immediate notification from Red Gate please?

If you could update this thread with the incident number you're using for tracking, I'll keep a record.

If it has been escalated, are you able to tell those of us affected when we might see a patch release please?

Cheers!
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Postby pharrell » Fri Aug 23, 2013 4:44 pm

I didn't install 3.4, but I am not receiving the same installation error when attempting to install 3.5 from 3.3. I would also be interested in seeing a fix for this.

And for future reference, copying the temporary files out and attempting to install from them directly did not work for me.

Thanks,
pharrell
 
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Postby priyasinha » Wed Aug 28, 2013 3:11 pm

Hello PDinCa and pharrell,

Apologies for the delay in reply. I have emailed you directly.

Thanks,
Priya
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