SQL Prompt still installs despite cancelling installation

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SQL Prompt still installs despite cancelling installation

Postby Alex Holdsworth » Mon Sep 13, 2010 12:08 pm

Whislt installing the 14 day free trial of SQL Prompt, I decided to install it to a different test machine instead, so clicked on the Cancel button whilst the installer was running.

It appeared to cancel the installation ok, however, it seems that the installer went ahead anyway and installed a system tray icon for "SQL prompt for query analyser", despite advising me that the installation was cancelled.

This may be something to take up with whoever wrote your installer ;-)
Alex Holdsworth
 
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Joined: Mon Sep 13, 2010 12:04 pm

Postby Anu Deshpande » Tue Sep 14, 2010 1:51 pm

Many thanks for your post and apologies for inconvenience caused Alex.

I am unfortunately not able to reproduce the problem you described in the above post.

Can you kindly give me more information about your OS?
Anuradha Deshpande
Product Support
Redgate Software Ltd.
E-mail: support@red-gate.com
Anu Deshpande
 
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Joined: Mon Apr 20, 2009 3:53 pm
Location: Cambridge

Postby Anu Deshpande » Tue Sep 14, 2010 1:55 pm

Alex,

And also at which step did you cancelled the installation as I am able to reproduce it at very last step of installation and when it is about to complete and then if I click cancel it installs it.

Please let me know your view.
Anuradha Deshpande
Product Support
Redgate Software Ltd.
E-mail: support@red-gate.com
Anu Deshpande
 
Posts: 692
Joined: Mon Apr 20, 2009 3:53 pm
Location: Cambridge

Postby Anu Deshpande » Fri Sep 24, 2010 12:36 pm

Many thanks for your patience.

I have logged this issue in our internal tracking system whose tracking id is TBI-326.

I will update you as soon as it is fixed.
Anuradha Deshpande
Product Support
Redgate Software Ltd.
E-mail: support@red-gate.com
Anu Deshpande
 
Posts: 692
Joined: Mon Apr 20, 2009 3:53 pm
Location: Cambridge


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